This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Teamwork and complaint handling for porters
Teamwork in a hotel is not just working with your direct team - there are also the other departments that are part of a bigger team who come together to achieve...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Teamwork in a hotel is not just working with your direct team - there are also the other departments that are part of a bigger team who come together to achieve a common goal. In this lesson, Feras Ahmad expands on how we look at teams, from how teamwork is necessary to solve problems to how they can help enhance the guest experience and create memorable moments.
What you’ll learn in the Teamwork and complaint handling for porters lesson
- Who is part of your team
- How teamwork can enhance the guest experience
- How to solve problems for guests efficiently and effectively
Instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
