This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Porter fundamentals
In this online course led by Feras Ahmad, you will learn the history, role, and requirements of a concierge.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
The porter is a hotel's first and last point of contact for guests. If the word ‘porter’ sounds unfamiliar, that’s because in some hotels they call a porter a Bell Service, Welcomer, or Guest Service Agent. As the porter, you will lead the guest journey from the moment the guest arrives on the hotel driveway to the moment they have departed from the hotel.
In this online course, Feras Ahmad, Director of Rooms and guest experience expert, will introduce you to the role of the porter. You’ll discover the fundamentals of preparing for guest arrivals, escorting guests, guest departures, and other services a porter will provide.
What you'll learn in the Porter fundamentals course
- The purpose of a porter
- Common titles for a porter
- How the porter can affect the guest journey
- A hotel porter's presentation standards
- The personality of a hotel porter
- The importance of communication relationships
- How to prepare the lobby for guest arrivals
- How to assist with guest arrivals including group bookings
- How a porter greets guests
- How to handle and tag luggage safely and respectfully
- How to deliver luggage to rooms.
- How to assist with guest departures (transporting luggage)
- How to operate in-house luggage storage
- The purpose of valet services for guest cars
- How to arrange transport and transfers
- How to prepare and respond to guest requests for local knowledge
- The importance of teamwork and how it can enhance the guest experience
- How to solve problems for guests efficiently and effectively
Who the Porter fundamentals course is for
This online course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Course content
10 lessons · 29m 40s total · 1 hands-on activity
Course instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
