This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Preparing for guest arrivals
Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so you and the hotel are ready.
What you’ll learn in the Preparing for guest arrivals lesson
- How to prepare the lobby for guest arrivals
- How to assist with guest arrivals including group bookings
Instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
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Practical training designed for real hospitality moments.
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Give individuals clarity and teams a shared standard to follow.
