This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
The difference between service and hospitality
Ever heard the phrase 'People will forget what you said, forget what you did, but people will never forget how you made them feel.'? In this lesson, Anna will...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Ever heard the phrase 'People will forget what you said, forget what you did, but people will never forget how you made them feel.'?
In this lesson, Anna will explain the difference between service and hospitality and how they impact the guest experience.
Instructor
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker. Originally from Georgia (Europe), Anna was an entrepreneur at the age of seventeen starting her own talent agency. By age eighteen she had won two national...
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