This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
What makes a good guest experience
To deliver a great guest experience, it's important to be aware of each contact point your guest has with your establishment and, importantly, to be able to see...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
To deliver a great guest experience, it's important to be aware of each contact point your guest has with your establishment and, importantly, to be able to see it from their perspective.
In this lesson, Anna will help you understand what moments can impact the guest experience and the importance of personalization to the guest experience.
Instructor
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker. Originally from Georgia (Europe), Anna was an entrepreneur at the age of seventeen starting her own talent agency. By age eighteen she had won two national...
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