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Lesson details

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Instructor

Anna Dolce
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.
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Other lessons included in this course

Welcome - Guest experience fundamentals
Lesson
Welcome - Guest experience fundamentals

1m 29s

The importance/role of the hospitality industry
Lesson
The importance/role of the hospitality industry

3m 5s

Why guest experience matters
Lesson
Why guest experience matters

5m 37s

What makes a good guest experience
Lesson
What makes a good guest experience

4m 53s

How you make an impact (your job matters)
Lesson
How you make an impact (your job matters)

3m 36s

The difference between service and hospitality
Lesson
The difference between service and hospitality

4m 41s

What it means to be hospitable
Lesson
What it means to be hospitable

3m 33s

The lasting impact of first impressions
Lesson
The lasting impact of first impressions

4m 4s

Understanding your guests' needs
Lesson
Understanding your guests' needs

3m 23s

Making guests feel important
Lesson
Making guests feel important

2m 17s

Turning a negative experience into a positive
Lesson
Turning a negative experience into a positive

3m 31s