This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Turning a negative experience into a positive
Throughout your time in hospitality there will be occasions where your guests will have a negative experience. What's going to make a real difference is how you...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Throughout your time in hospitality there will be occasions where your guests will have a negative experience. What's going to make a real difference is how you handle the negative experiences and what you do with the feedback.>
In this lesson, Anna will help you understand how to turn a negative experience into a positive one.
Instructor
Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker. Originally from Georgia (Europe), Anna was an entrepreneur at the age of seventeen starting her own talent agency. By age eighteen she had won two national...
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