This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Requesting entry to a guest room
A guest's hotel room should ideally feel like a home away from home - somewhere comfortable and private they can retreat to. And, just like with home food...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
A guest’s hotel room should ideally feel like a home away from home - somewhere comfortable and private they can retreat to. And, just like with home food delivery, you would never let yourself into someone else’s private space to drop off food! So in this lesson, Ben Kershaw explores some best-practice strategies for politely gaining entry to a guest room.
What you'll learn in the Requesting entry to a guest room lesson
- The standard procedure for requesting entry to a room
- What to do if the guest does not answer their door
- How to respond if a room feels unsafe or uncomfortable
Instructor
Ben Kershaw is an accomplished hotel manager and expert in delivering luxury room service. Throughout his career, he has been professionally involved with a wide range of both boutique and luxury hotel brands, consistently providing exceptional...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
