Room service essentials
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Course details
Room service is one of the most sought-after luxuries among hotel guests, and it’s quickly becoming an expectation rather than a bonus. And now, in the post-2020 hospitality world, low- or no-contact food and beverage service is essential to help your guests continue to feel safe, secure, and well looked after.
That’s why this online course is all about how to offer your guests exceptional room service. Follow along with Ben Kershaw, a hospitality veteran with over 15 years of experience working in five-star luxury hotels, as he guides you through everything you need to know about in-room catering - plus some handy tips and tricks you won’t hear anywhere else!
What you'll learn in the Room service essentials course
- Why room service is such an essential part of the hotel experience
- The logistics of how to provide room service
- How to successfully take and process an order
- The different types of room service requests you might encounter, and how to handle them
- How to prepare for room service delivery
- Best-practice strategies for entering a guest room
- How to deliver in-room dining
- Common room service challenges, and how to overcome them
Who the Room service essentials course is for
This online course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.
Meet your instructor
10 lessons included in this course
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
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At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
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What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
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