This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Taking and processing room service orders
Taking an order might seem self-explanatory, but any server already knows that if you're not careful, there are a million things that can go wrong between...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Taking an order might seem self-explanatory, but any server already knows that if you’re not careful, there are a million things that can go wrong between taking an order and the guest receiving it. In this lesson, Ben Kershaw talks through the process of how to successfully take a room service order so that it’s interpreted and processed correctly.
What you'll learn in the Taking and processing room service orders lesson
- The steps involved in processing room service orders
- How to upsell while taking orders
- Why taking a room service order is an integral part of the guest experience
Instructor
Ben Kershaw is an accomplished hotel manager and expert in delivering luxury room service. Throughout his career, he has been professionally involved with a wide range of both boutique and luxury hotel brands, consistently providing exceptional...
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