Ben Kershaw

Ben Kershaw, a seasoned hotel manager with 15 years of experience, is known for his exceptional leadership, talent development, and passion for delivering outstanding guest service in both boutique and luxury hotel settings.

Ben Kershaw
WHO IS BEN KERSHAW?

Hotelier and hotel manager

Ben Kershaw is an accomplished hotel manager and expert in delivering luxury room service. Throughout his career, he has been professionally involved with a wide range of both boutique and luxury hotel brands, consistently providing exceptional leadership and service.

With 15 years of experience in the hospitality industry, Ben has held various roles, including Front of House and senior management positions. His keen eye for recruiting and developing talent, combined with a management style that emphasizes teamwork, approachability, and a hands-on attitude, has earned him a strong track record in staff retention and career development.

Passionate about guest service and fostering learning opportunities for his team, Ben puts his heart and soul into every project. He understands the importance of clear communication and professional development in driving success within the hospitality industry.

Ben now brings his extensive experience to his new role as Senior Account Manager at me&u (formerly Mr Yum), where he continues to leverage his leadership skills and industry expertise.

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Lessons

Why guests prefer room service
Beginner
3m 27s

Why guests prefer room service


Instructor
Ben Kershaw
Ben Kershaw
Provide room service
Beginner
3m 10s

Provide room service


Instructor
Ben Kershaw
Ben Kershaw
Requesting entry to a guest room
Beginner
3m 51s

Requesting entry to a guest room


Instructor
Ben Kershaw
Ben Kershaw
Delivering a room service order
Beginner
2m 27s

Delivering a room service order


Instructor
Ben Kershaw
Ben Kershaw
Common room service issues
Beginner
3m 30s

Common room service issues


Instructor
Ben Kershaw
Ben Kershaw