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Lesson details

Welcome to Room service essentials!

In this online course, you’ll discover why excellent room service is such a crucial element of the hotel experience. Learn about why people order room service, logistical best practices, overcoming common challenges, and much more.

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Who the Room service essentials course is for

This online course is aimed at front office staff, food and beverage staff, and hotel managers looking to implement or improve their venue’s room service experience.

Instructor

Ben Kershaw

Ben Kershaw, a seasoned hotel manager with 15 years of experience, is known for his exceptional leadership, talent development, and passion for delivering outstanding guest service in both boutique and luxury hotel settings.

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