This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Common room service issues
Unfortunately, challenges are a part of life - everyone makes mistakes, and not everything can go right all the time! But in hospitality, how you respond to an...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Unfortunately, challenges are a part of life - everyone makes mistakes, and not everything can go right all the time! But in hospitality, how you respond to an issue can make or break the guest’s experience, so it’s critical to be prepared. In this lesson, Ben Kershaw goes through the most common issues you might face when delivering room service.
What you'll learn in the Common room service issues lesson
- The most common guest complaints for room service
- Strategies to manage complaints and unhappy guests
- The importance of following up on guest complaints
Instructor
Ben Kershaw is an accomplished hotel manager and expert in delivering luxury room service. Throughout his career, he has been professionally involved with a wide range of both boutique and luxury hotel brands, consistently providing exceptional...
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