This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
The 4 key times of the dining experience
There are four key times in your guests' dining experiences that are critical to nail because they are going to have the most impact on how the guest feels...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
There are four key times in your guests’ dining experiences that are critical to nail because they are going to have the most impact on how the guest feels towards you and your establishment. Making a good impression during these key stages will definitely influence how your guests perceive their visit to your restaurant.
In this online lesson, restaurant consultant David Hayden outlines when these key times occur and how to make sure you nail them!
What you'll learn in The 4 key times of the dining experience lesson
- How to provide a good dining experience to your guests from start to finish
- The importance of nailing the greeting, the order, the check back, and the payment
Instructor
David Hayden has over 20 years of experience in the hospitality industry. Now, as president of Hospitality Formula Consulting, he conducts training programs for servers and managers and helps small businesses compete with larger corporate...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
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