This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Preparing for a guest's arrival
Part of the guest experience is knowing your guest before they even arrive. In this lesson, Sam Mellor will help you understand the key tasks that should be...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Part of the guest experience is knowing your guest before they even arrive.
In this lesson, Sam Mellor will help you understand the key tasks that should be done to prepare for a guest's arrival.
Instructor
Samantha Mellor brings over 20 years of diverse experience within the hospitality industry, now serving as the People & Culture Advisor at Minor Hotels. Her career journey is a testament to her dedication to creating exceptional guest experiences and...
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