This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Confirming guest reservations and payment
After you've greeted the guests but before you hand over the room key, there are a few things you need to do. In this lesson, Sam will explain what information...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
After you've greeted the guests but before you hand over the room key, there are a few things you need to do.
In this lesson, Sam will explain what information to be confirmed when a guest checks in and what to do when information is incorrect.
Instructor
Samantha Mellor brings over 20 years of diverse experience within the hospitality industry, now serving as the People & Culture Advisor at Minor Hotels. Her career journey is a testament to her dedication to creating exceptional guest experiences and...
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