This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Managing check-in issues
From guests checking in early to rooms not being ready when a guest arrives, you need to respond well in these ambiguous (and potentially awkward!) situations....
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
From guests checking in early to rooms not being ready when a guest arrives, you need to respond well in these ambiguous (and potentially awkward!) situations.
In this lesson, Sam will explain some common issues that could arise during the check-in process and how to handle them.
Instructor
Samantha Mellor brings over 20 years of diverse experience within the hospitality industry, now serving as the People & Culture Advisor at Minor Hotels. Her career journey is a testament to her dedication to creating exceptional guest experiences and...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
