This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Guest check-out procedure
First impressions may be made during check-in, but guests will always remember how you treat them when it's time to leave and will often affect whether they...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
First impressions may be made during check-in, but guests will always remember how you treat them when it's time to leave and will often affect whether they return to your venue.
In this lesson, Sam will teach you a best practice approach for checking out a guest and some common requests from guests to anticipate.
Instructor
Samantha Mellor brings over 20 years of diverse experience within the hospitality industry, now serving as the People & Culture Advisor at Minor Hotels. Her career journey is a testament to her dedication to creating exceptional guest experiences and...
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