Strengthening resilience
In this online course led by Michael Sherman, you will learn key principles and strategies for developing resilience in yourself and your team.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Do you want to find a way to feel more satisfied at work, deal with stress more easily, enjoy better communication and teamwork, and develop your leadership skills?
We tend to think of resilience as something we use to endure hardship - the ability to persevere, no matter what. And while that’s true in a sense, we tend to confuse it with never resting, never having negative feelings, and being able to soldier on through anything. The whole picture - what resilience really means - is a lot more complicated.
That’s what this online course, led by performance and resilience expert Michael Sherman, is about to help you explore. Feeling tired and experiencing setbacks is an inevitable part of being human. Resilience isn’t about trying to be superhuman - it’s about embracing that part of humanity, and learning to make the most of it.
If you’re ready to dig deep, get a new perspective, and really embrace the opportunity to grow and help those around you grow too, this is the course for you.
What you’ll learn in the Strengthening resilience course
- What it really means to be resilient
- Key underlying principles and theory of resilience
- The difference between positive thinking and effective thinking
- How thinking effectively can strengthen your resilience
- A practical model for coping with adversity: the ABC model
- What stress looks like, and the impact it can have
- Practical strategies for managing stress in a productive, healthy way
- How to foster resilience in your workplace
- Strategies for building supportive, resilient relationships
- How to recognize burnout
- Strategies for managing burnout
Who the Strengthening resilience course is for
This online course is aimed at established and aspiring leaders looking to strengthen personal and professional resilience and set an example for others.
Course content
10 lessons · 41m 38s total · 1 hands-on activity
Course instructor

Michael Sherman is the founder and owner of Mentally Tougher, a consultancy specializing in coaching resilience for soldiers, law enforcement, firefighters, and athletes. For the past seven years, he has been a contractor for the United States Army,...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.








