Emotional intelligence fundamentals

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

Research shows us that these types of interpersonal skills are essential for success in the workplace - even more than just knowing how to do your job! So in this online course, emotional intelligence expert Alicia Brown will help you explore how emotional intelligence can help you succeed by being more adaptable and building better team connections.

What you'll learn in the Emotional intelligence fundamentals course

• What emotions are, and how that relates to emotional intelligence
• The four domains of emotional intelligence
• How to develop self-awareness and self-management
• How to develop social awareness and relationship management
• The role of empathy in managing relationships
• What the limbic system is, and how it influences your emotions
• The influence of your values, and how they influence your behaviors
• What emotional agility means
• How to strengthen your emotional agility
• Specific techniques and strategies to help you build emotional intelligence

Who the Emotional intelligence fundamentals course is for

This online course is aimed at current or aspiring hospitality leaders wanting to explore personal and professional development.