This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Managing guest expectations during COVID-19
While some countries have fully reopened their hospitality doors again and others are still in lockdown, your guests have different expectations about the new...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
While some countries have fully reopened their hospitality doors again and others are still in lockdown, your guests have different expectations about the new normal and it's your role to anticipate these expectations and manage them. In this lesson, Lisa Hobbs will share how you can manage guest expectations during and beyond COVID-19.
What you'll learn in the Managing guest expectations during COVID-19 lesson
- How to communicate with empathy
- The need to be agile during a crisis/pandemic
- What guests expect from you to manage conflict
Instructor
Lisa Hobbs is the Chief Executive Officer of Swillhouse, bringing over 17 years of senior leadership experience across various industries, including financial services and hospitality. Her extensive background encompasses roles as CEO and COO for...
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