This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Importance of customer service for chefs
Whether working front of house or back of house, it can be easy to get bogged down in the work and forget to pay attention to what's happening in the rest of...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Whether working front of house or back of house, it can be easy to get bogged down in the work and forget to pay attention to what’s happening in the rest of the venue. But once you’re in a leadership position as an executive chef, you have to be aware of every part of the business.
Everything you do as the leader of a professional kitchen should be done with a focus on the customer experience. Without customers after all, there is no business to run!
In this lesson, culinary leadership expert Glenn Flood shares his industry insights from 20 years of experience as a chef and kitchen manager. As the leader of a team that serves 18 million customers per year, he’s got a pointer or two to share!
What you'll learn in the Importance of customer service for chefs lesson
- The vital importance of customer service
- How to improve customer service through the back of house
Instructor
Glenn Flood is a chef with over 20 years of diverse industry experience. He has worked across the globe honing his craft, ranging from the ski fields of Canada to five-star hotels, corporate boardrooms and a la carte dining, and Michelin-starred...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
