Threats and security awareness for front line staff

Warning: This online course contains references to situations that some viewers may find distressing. These include references to trafficking, terrorism, and complex crime. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you.

Security awareness can be a little confronting to think about, but it’s a crucial part of hospitality work. Much like first aid, it’s a skill we all need to learn - something you hope you never need to use, but if you do you’ll be incredibly glad to have that knowledge.

When you develop a strong understanding of how to recognize and respond to threats, you can work with confidence. No matter what challenges you might face, you’ll know what to do to keep yourself, your colleagues, and your guests safe.

In this online course, you’ll discover a comprehensive and holistic approach to security - everything from how to prevent incidents at your venue to what you should do in the moment if a crisis does happen.

What you'll learn in the Threats and security awareness for front line staff course

• Why hotel security is so important
• The different types of security threats you might face
• How to identify a baseline for behavior to help you detect suspicious activity
• How to detect potential threats at your hotel
• How to detect potential threats at your job
• Methods for reporting threats
• Best-practice strategies for supporting guests who witness crime or threats
• Understanding and avoiding bias in threat management
• How to develop strong relationships to support security measures

Who is the Threats and security awareness for front line staff course for

This online course is aimed at front line staff in hospitality venues, or managers looking to implement or improve security plans.