This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Supporting guests who witness crime or threats
In the unfortunate event of a threat, any witnesses will likely find the situation stressful and, at worst, traumatic. Just like every other part of...
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In the unfortunate event of a threat, any witnesses will likely find the situation stressful and, at worst, traumatic. Just like every other part of hospitality, it's your role to support your guests and colleagues to ensure they have a safe and positive experience. In this lesson, Anthony McGinty will explore the different ways you can offer support to someone who may have been affected by a crime or threat at your hotel.
What you'll learn in the Supporting guests who witness crime or threats lesson
- The expectations of guests and staff in the incident of a crime
- How to investigate and assess the needs of guests who have identified or witnessed a threat
Instructor
Anthony McGinty is an intelligence and security expert with a background in military service and homeland security. He has spent the last several years supporting Los Angeles International Airport counterterrorism programs and recently accepted a...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
