This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Identify your baseline behavior
A big part of being able to recognize irregular behavior is knowing what regular behavior looks like! As a hospitality front line worker, you know the ins and...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
A big part of being able to recognize irregular behavior is knowing what regular behavior looks like! As a hospitality front line worker, you know the ins and outs of your work area better than almost anyone else. In this lesson, Anthony McGinty explains how you can put that expertise to good use to help you tell the difference between 'normal' and 'suspicious'.
What you'll learn in the Identify your baseline behavior lesson
- How to establish a baseline of behaviors in your work area
- Frameworks you can use to tell whether unusual behavior is suspicious
Instructor
Anthony McGinty is an intelligence and security expert with a background in military service and homeland security. He has spent the last several years supporting Los Angeles International Airport counterterrorism programs and recently accepted a...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
