Site inspection management

Did you know that site inspections are one of the most crucial moments of your sales process?

Yes, that's right! And with many site inspections lasting just one hour, that's a tight time frame to ensure your customers envision their event with you. From creating the vision to building the foundation of a lasting relationship, your site inspections can make (or break) your event's success.

In this online course led by Katharina Darisse, you'll learn how to design a persuasive site inspection that drives client decision-making. Explore how to personalize your sales approach, enhance the customer's perception of value, and how to get their emotional investment to help you win the sale.

What you'll learn in the Site inspection management course

• How site inspections are a powerful tool to progress your sales process
• What to research about your guests, their program, and their company
• How to identify what you should know about your property
• The importance of a warm welcome
• How to build trust with customers via the SCARF model
• Three kinds of proof to persuade customers
• The importance of a fond farewell
• Identify common problems during site visits and how to turn them around
• How to use the LEAP model to uncover and address purchasing barriers
• The buying signs from customers
• How to prepare and conduct a virtual site inspection
• How to deliver hard hat tours, familiarization trips, and site inspections for VIPs
• The role of operation departments during site inspections

Who the Site inspection management course is for

This course is aimed at sales executives working in hotels.