This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Meeting and greeting tour guests
In this online lesson led by Angelo Carotenuto, you'll learn what the luxury service mindset is and how its attributes can translate into your everyday actions.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
First impressions are super relevant for tour guides. It's what happens during your meet and greet and it's your chance to ease the anxious client into feeling comfortable and confident that you will, indeed, be the best guide they've ever had.
In this online lesson about meeting and greeting tour guests, Angelo Carotenuto will explain how to make an outstanding first impression and master the meet and greet.
What you'll learn in this lesson, Meeting and greeting tour guests
- The significance of dressing appropriately and professionally as tour guides, as well as the impact of visual impressions on guests' expectations
- The importance of punctuality and effective meet and greet techniques in building rapport with tour guests
- How to introduce yourself and the tour to the group, establishing credibility, and emphasizing the significance of the tour in a concise manner
Instructor
Angelo Carotenuto, is a seasoned tour guide and the Founder and CEO of LivTours, who hails from the picturesque city of Rome, Italy. With a passion for tourism that ignited in 2004, Angelo embarked on his journey as a tour guide, steadily...
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