This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Making purchases on behalf of guests
Imagine spending thousands or even tens of thousands of dollars on behalf of your guest and ending up in a dispute about the transaction. This would be a...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Imagine spending thousands or even tens of thousands of dollars on behalf of your guest and ending up in a dispute about the transaction. This would be a devastating - and possibly very expensive - mistake. In this lesson, James Ridenour will review what a credit policy is and how this will shape what you need to do when making purchases on behalf of guests.
What you'll learn in the Making purchases on behalf of guests lesson
- The importance of following a hotel credit policy
- The criteria to seek guest authorization
- The criteria when outlining a booking confirmation
Instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Les Clefs d'Or International. James began his hotel career with an apprenticeship at the Holiday Inn Harbourside in Vancouver, Canada. He then completed a Diploma of Hospitality...
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