This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Concierge personal brand
As a concierge, you must exude trustworthiness, approachability, and friendliness. This needs to become part of your concierge DNA - your personal brand. In...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
As a concierge, you must exude trustworthiness, approachability, and friendliness. This needs to become part of your concierge DNA - your personal brand. In this lesson, James Ridenour leads you through establishing your personal brand, and the expected presentation standards of a concierge.
What you'll learn in the Concierge personal brand lesson
- How to build your personal concierge brand
- How to lead the profession with expected presentation standards
- How to lead the profession with guest confidentiality
Instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Les Clefs d'Or International. James began his hotel career with an apprenticeship at the Holiday Inn Harbourside in Vancouver, Canada. He then completed a Diploma of Hospitality...
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