This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
COVID-19 responsibility & service tips
In this online course, you will learn all the impact COVID-19 has had on the hospitality industry, and how to adapt good operational practices to new business models during these uncertain times.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
The hospitality industry, as well as the rest of the world, has been vastly impacted by the COVID-19 pandemic. More than ever, the industry has had to make some changes and adjust to the current situation while navigating through daily business operations and staff management.
Although this pandemic has turned the world upside down, we are confident that the hospitality community can survive these uncertain times.
This dedicated online COVID-19 course is led by Zara Madrusan, co-owner of Made in the Shade Group. By the end, you will have a clear understanding of the impact of COVID-19 on the hospitality industry, measures that you can take to support each other, and how to be innovative throughout this unusual and challenging working situation.
What you'll learn in the COVID-19 responsibility & service tips course
- The impact of COVID-19 on the hospitality industry
- Different ways to greet your customers while respecting social distancing
- How to make your customers feel safe
- Helpful tips during a pandemic crisis
Who is the COVID-19 responsibility & service tips course for
This online course is ideal for anyone working in the hospitality industry during the COVID-19 pandemic.
Course content
5 lessons · 21m 2s total
Course instructor
Originally from London, Zara Madrusan moved to Melbourne, Australia in 2013 with a strong desire to elevate the hospitality industry and its standards of service across the country. Before arriving in the land down under, Zara studied a Master of...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
