The importance of managing team performance
Managing your team performance and dynamics isn’t just about resolving surface-level challenges and providing feedback. It’s a constantly evolving process that...
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Managing your team performance and dynamics isn’t just about resolving surface-level challenges and providing feedback. It’s a constantly evolving process that begins with onboarding and never ends. In this lesson, Mai Kappenberger explores key considerations for developing a productive approach to team leadership in hospitality.
What you’ll learn in the importance of managing team performance lesson
- What it means to manage team performance
- Why managing your team is an ongoing process
- The importance of working with a diverse team
Instructor

Mai Kappenberger is a passionate, goal-oriented, international hotelier with a proven track record in driving strategic results and successful transformations, turnarounds, and new projects. Mai began her career by studying at the Ecole Hoteliere de...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.










