This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Rapport in luxury interactions
In this online lesson led by Arnaud Bouvier, you'll learn the meaning of rapport and take you through some effective techniques to build rapport with your...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Rapport is a French word, and in luxury service, it means establishing a genuine, personal connection with a guest, characterized by empathy, and trust. It is something you need to be able to build with every single guest!
In this online lesson about rapport, Arnaud Bouvier will review the meaning of rapport and take you through some effective techniques to build rapport with your guests.
What you'll learn in this lesson, Rapport in luxury interactions
- The definition of rapport in a luxury context
- How to build rapport with luxury guests
Instructor
Arnaud Bouvier is a distinguished Transformation Expert in Luxury, Management, and Leadership, currently contributing his expertise to Nothing New. Originating from Paris, France, Arnaud has spent the last decade in London and recently relocated to...
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