This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Overcoming personal bias to be kind
In this online lesson led by Nahla Summers, you'll learn how to overcome personal bias to ensure you treat every guest with equal respect and kindness.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Biases are like assumptions you make about someone based on how they look, their ethnicity, their gender, and lots more. It's impossible to completely eliminate bias, but you can get better at noticing how biases inform your thoughts, feelings, and actions.
In this online lesson about overcoming personal bias to be kind, Nahla Summers will explain some common types of biases and how to overcome them to ensure you treat all customers equally.
What you'll learn in this lesson, Overcoming personal bias to be kind
- Common types of bias
- Why it's important to recognize and overcome bias
- How to manage your personal biases to ensure you behave kindly toward all customers
Instructor
Nahla Summers is a ground-breaking thought leader in kindness, leadership, and organizational culture. She is an inspiring and captivating speaker, storyteller, and author, helping audiences around the world discover new ways to think about kindness....
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