This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Different guest types
Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez takes you through the different guest types you will meet throughout your career and how to understand them to ensure positive guest experiences.
What you'll learn in the Different guest types lesson
- Four different guest types and their traits
- How to communicate with each type of guest in a way that influences a positive guest experience
Instructor
With more than a decade of diverse experience in the hospitality industry, Sofía Barroso Gómez has steadily climbed the ranks from her beginnings in the food and beverage department to her current role as Front Office Manager. Sofía began her career...
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