Preventative maintenance principles
In this online course led by Nick Lawniczak, you will learn basic repairs and preventative measures to ensure your hotel is running it's best.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
As someone who works in hospitality, you know that even the tiniest issue during a guest's stay can leave a lasting impact on their overall experience. From a faulty TV to a clogged drain, these small issues could cause a huge problem for your guest's stay. But what would happen if you prevented these from becoming an issue?
In this course, you'll join Chief Engineer Nick Lawniczak as he helps you tackle key maintenance topics such as risk assessment, time management, and the power of effective communication so you can continue to provide your guests with a safe and exceptional guest experience.
What you'll learn in the Preventative maintenance principles online course
- The importance of preventative maintenance in ensuring a safe, exceptional experience for guests and staff members in hotels
- The importance of maintenance roles in keeping a hotel running smoothly and providing a high-quality experience for guests
- The importance of wearing appropriate PPE to reduce workplace injury risks
- How to assess the risk level of a task
- How to allocate sufficient time for tasks, prioritizing safety
- How to decide on equipment maintenance based on maintenance goals, equipment information, and lifespan
- How to decide whether to repair or replace equipment considering cost, efficiency, and guest impact
- How to follow manufacturer instructions and hotel demands for a proactive maintenance schedule
- How to communicate efficiently with colleagues for effective task management
- How to communicate effectively when tasks take longer than expected to prevent guest inconveniences
- How to collaborate with other departments and address maintenance issues promptly
- How to prioritize the guest experience by timing tasks strategically and coordinating with other departments
- How to document maintenance work for team efficiency, liability reduction, and personal protection
- And much more!
Who the Preventative maintenance principles course is for
The Preventative maintenance principles online course is aimed at hotel maintenance staff and property asset employees.
Course content
8 lessons · 31m 1s total · 1 hands-on activity
Course instructor

Nicholas Lawniczak, a seasoned professional in the realm of facility management and REWS, boasts an impressive career spanning over 11 years. Currently serving as the REWS/FM for Intrinsic A.I, an Alphabet Company, Nicholas has navigated through...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
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