This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Guest experience during preventative maintenance
In this online lesson led by Nick Lawniczak, you'll learn how to prevent affecting the guest experience negatively while doing preventative maintenance.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Maintenance work is essential - but by its nature, it can be noisy and messy. That means it's not a great mix for guests who just want some peace and quiet on their vacation! In fact, poor room maintenance is one of the top three reasons why guests leave negative reviews! In this online lesson about preventative maintenance and the guest experience, Nick Lawniczak will explain how to consider guests before and during preventative maintenance tasks so you don't negatively disrupt their experience.
What you'll learn in the Guest experience during preventative maintenance lesson
- How to prioritize the guest experience by considering:
- The timing and impact of your tasks
- Planning non-urgent tasks at convenient times
- Effectively communicating with relevant departments to ensure a seamless and positive guest experience
Instructor
Nicholas Lawniczak, a seasoned professional in the realm of facility management and REWS, boasts an impressive career spanning over 11 years. Currently serving as the REWS/FM for Intrinsic A.I, an Alphabet Company, Nicholas has navigated through...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
