This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Food delivery operations
In this online course led by Scott Landers, you’ll learn best-practice strategies for optimizing food delivery operations.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Food delivery is one of the fastest-growing areas of hospitality operations and services. This was true even before 2020, but since the COVID-19 pandemic outbreak across the world, food delivery has become a fundamental element of how cafes and restaurants stay afloat when dine-in options are limited or unfeasible.
This online course has been designed to help you understand what you need to know about how food delivery can work best for your business - everything from logistics to staff to maintaining great product quality from start to end.
With guidance from Scott Landers, co-founder of Figure 8 Logistics and expert in managing direct-to-consumer food operations, you can discover how to improve your offering and take advantage of this ever-expanding area of hospitality.
What you'll learn in the Food delivery operations course
- The marketplace delivery cycle
- How to adapt your kitchen process for delivery
- Understanding logistical considerations for delivery operations
- How to incorporate guest feedback into your processes
- Planning your delivery operations
- How to test and launch your delivery process
- How to ensure you maintain great quality food during delivery
- What the future of food delivery looks like
- How to manage delivery staff and build rapport
Who the Food delivery operations course is for
This online course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.
Course content
12 lessons · 36m 32s total · 1 hands-on activity
Course instructor
Scott Landers is a co-founder and CEO of Figure 8 Logistics, the world's first food delivery consulting agency, where he works as a food delivery consultant and systems engineer. In this role, he assists restaurants in taking control of their...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
