This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Managing challenging online reviews
In this online lesson led by Daniel Craig, you'll learn how to manage and respond to challenging online reviews.
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Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
It's no secret that some online reviews can be more challenging than others. If you get a review that seems inflammatory or unfair, what's the best way to respond? You're about to find out. In this online lesson about Managing challenging online reviews, you'll discover some best practices for managing and responding to those tricky situations.
What you'll learn in the Managing challenging online reviews lesson
- How to respond to an online pricing complaint
- How to respond to a personal attack in a review
- How to respond to a complaint about circumstances beyond your control
Instructor
Daniel Craig is a former hotel general manager, marketing executive, and author based in Vancouver, Canada. Having experienced firsthand the power of online reviews as a hotelier and as a novelist, in 2009 he founded his consultancy, Reknown, to help...
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