How to build trust over the phone

Body language gives us clues about how others think and feel about us. In hospitality, using positive body language is a great way to build trust among guests.

However, when you’re communicating over the phone to take a reservation or answer queries, customers can’t see your face and it can be harder to inspire confidence.

Mark Bowden is a world-renowned body language expert who has coached world leaders on the importance of nonverbal communication. In this online lesson, he shares techniques for building trust when you’re talking on the phone.

What you'll learn in the How to build trust over the phone lesson

• How to build rapport with customers over the phone
• The difference body language makes even when you can’t see it