This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
De-escalating aggressive behavior
In this online lesson, you'll learn how to recognize escalating behavior and apply safe de-escalation techniques in hospitality workplaces.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Many security incidents begin with behavior that escalates gradually. Recognizing these warning signs early and responding calmly can help reduce risk and prevent situations from becoming more dangerous.
In this online lesson, you'll learn how to recognize aggressive behavior, apply safe de-escalation techniques, and understand when it is safer to step away and seek help.
What you'll learn in this lesson, De-escalating aggressive behavior
- Early signs of escalating aggressive behavior
- How to apply calm communication and de-escalation techniques
- How to maintain personal safety by giving space and avoiding confrontation
- Simple language to keep situations calm
- When a situation becomes unsafe
- When to step away and seek help from managers or security staff when required
Instructor
Typsy's Industry Experts are a global collective of passionate hospitality professionals who are dedicated to sharing their extensive industry expertise and insights. Each expert brings a deep understanding of hospitality compliance, honed through...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
