Laundry operations

Laundry operations is one of those skill sets that’s easy to overlook, but there’s a lot more to it than meets the eye. In a commercial setting, laundry works with a huge variety of other departments, and involves chemicals, machines, coordination, and impeccable timing to ensure that linens leave the laundry room clean, crisp, and on time.

So that’s the aim of this online course: to go over those details with you, to get you prepared to maximize your workflow - and your enjoyment! - in one of the most important aspects of hospitality service.

Guided by Dr Juliana Kyalo, a hospitality expert with over 30 years’ experience in the business, you’ll discover the key tips and skills you need to deliver excellent laundry operations and service.

What you'll learn in the Laundry operations course

• How a commercial laundry works
• Its larger role within the hotel
• How to find your way around a commercial laundry
• Different types of linen, and how to treat them
• Common equipment you’ll find in commercial laundries
• What cleaning agents are, how they work, and when to use them
• The stages of the washing cycle
• How to prepare items to leave the laundry
• What dry cleaning is, and how it’s different from washing

Who the Laundry operations course is for

This online course is aimed at new and aspiring hotel laundry attendants looking to get ahead in the world of hotel laundry operations.