This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Housekeeping principles
In this online course, led by housekeeping expert Hannah Crowley-McClelland, you'll learn about the responsibilities of a housekeeper.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Think housekeeping is just about making beds? Think again! From dusting the lobby to fluffing up pillows, life in the housekeeping department is full of rewards and challenges. As a member of the housekeeping team, you are one of the many moving parts helping to deliver exceptional guest experiences from even before a guest arrives.
In this online course, housekeeping expert Hannah Crowley-McClelland will teach you about the principles and the effective service involved when working a housekeeping position.
What you'll learn in the Housekeeping principles course
- The different roles in the housekeeping department
- The importance of personal hygiene
- Common WHS risks faced in housekeeping
- What and how to use housekeeping cleaning agents
- What and how to use housekeeping equipment
- What items to include on a housekeeping cart
- Best practice rules for cleaning
- Best practices for entering guest rooms
Who the Housekeeping principles course is for
This online course is perfect for budding housekeeping staff or someone wanting to improve their skills and knowledge as a housekeeper.
Course content
12 lessons · 42m 26s total · 1 hands-on activity
Course instructor
Hannah Crowley-McClelland has worked in the hospitality industry for more than 18 years and has developed a strong passion for delivering high levels of consistent, quality, and exceptional service through housekeeping. Hannah started her career as a...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
