Effective communication essentials
From speech to signs and symbols, communication is broad. This course teaches simple, practical techniques to help you communicate more effectively.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
The essentials of communication cover an extensive scope: spoken languages, written languages, sign languages, gestures, signs and symbols, and so much more. No matter who you are, your language, or the method you're using to communicate, there is ALWAYS a way to communicate more effectively.
In this effective communication online training course, you'll discover all the elements that make up communication and how you can use them to improve your communication skills. With guidance from communication expert Priya Bates, you'll learn how to communicate more effectively when speaking, writing, and even using body language. You'll also discover the incredible power of active listening and asking questions to keep communication open, productive, and respectful.
What you'll learn in the Effective communication essentials course
- Why effective communication is important
- Non-verbal communication techniques
- The five elements of vocal communication
- How to choose the right words
- Respectful communication
- How to be an inclusive communicator
- Using active listening to engage with others
- How to ask effective questions
- A six-step method for managing miscommunication
- And much more!
Who the Effective communication essentials course is for
The online course Effective communication essentials is for people in any field who want to get better at communicating.
This communication skills course is also great for those who want to improve their communication as part of their management training or for team members who work directly in food service.
Explore more of Typsy
Want to build even more skills? Explore more of Typsy's courses to keep growing your knowledge, and discover how Typsy can support your team with powerful tools and features.
Course content
11 lessons · 42m 36s total · 1 hands-on activity
Course instructor

Priya Bates is a Toronto-based Strategic Communications Consultant, and President of Inner Strength Communication. For over 30 years, Priya has honed her expertise as a communication professional, working with large organizations to improve...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.








