This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Delivering operational excellence
How can you achieve a really consistent level of operations and service when you're working in a fast paced environment like quick service restaurants? In this...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
How can you achieve a really consistent level of operations and service when you're working in a fast paced environment like quick service restaurants? In this online lesson, Diego Teixeira talks you through the operations manual, and how it will help you achieve operational excellence.
What you'll learn in the Delivering operational excellence lesson
- How quick service restaurants achieve consistency in their operations
- What an operations manual is, and how it will help you in a QSR workplace
- The QSR steps of service
- How and why common QSR systems improve service and operations
Instructor
Diego Teixeira is a QSR Operations Specialist for Guzman y Gomez, a multinational Quick Service brand. Throughout his career, Diego has had the opportunity to lead a number of projects, teams and initiatives, always keeping a clear focus on...
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