Emergency response: Allergic reactions and foodborne illness incidents

Food-related medical incidents can escalate quickly and require calm, informed action. In hospitality workplaces, staff must understand allergen risks, recognize symptoms early, and respond safely when a guest becomes ill.

In this online course, you'll learn how allergen exposure and cross-contamination occur, how to recognize and respond to allergic reactions - including life-threatening anaphylaxis - and how to respond when foodborne illness is suspected. You'll also learn how to report incidents correctly to support food safety and legal compliance.

This course builds on the foundations from the Emergency response essentials course and forms part of Typsy's wider emergency response training series.

By the end of this course, you'll be able to respond quickly, reduce risks for guests with allergies, and handle food safety incidents with confidence and professionalism.

What you'll learn in the Emergency response: Allergic reactions and foodborne illness incidents course

• The 14 major food allergens and understand why allergen risks are often invisible
• How cross-contamination occurs through food, surfaces, equipment, and hands
• How to identify situations where allergen exposure may occur and take action to prevent risk
• Symptoms of mild allergic reactions and severe anaphylaxis
• How to respond safely to allergic reactions and assist with an EpiPen if required
• Symptoms and causes of foodborne illness
• How to respond appropriately when a guest reports illness onsite or after leaving
• Groups at higher risk of severe foodborne illness
• How to report food safety incidents accurately and follow workplace procedures

And much more!

Who the Emergency response: Allergic reactions and foodborne illness incidents course is for

The Emergency response: Allergic reactions and foodborne illness incidents online course is designed for hospitality professionals who handle food, interact with guests, or support service environments where food safety incidents may occur. It is particularly useful for staff working in restaurants, hotels, and food service settings where allergen awareness and safe incident response are critical.